Case Management
Case Management
We professionally handle all Amazon buyer and seller cases — including A-to-Z Guarantee claims, performance notifications, appeals, feedback removal, policy violation disputes, reimbursement requests, account health protection, and resolution of customer issues to maintain strong metrics and protect your selling privileges.
Protect Your Account with Expert Case Management →Our Core Capabilities
A-to-Z Guarantee & Buyer Claim Resolution
Expert management of A-to-Z Guarantee claims — timely responses, evidence submission, appeal drafting, and negotiation to minimize refunds, chargebacks, and negative impact on account health.
Performance Notification & Appeal Handling
Rapid response to Amazon performance notifications (late shipment rate, order defect rate, cancellation rate, customer service dissatisfaction) — including detailed Plan of Action (POA) creation and successful appeals to reverse or mitigate penalties.
Feedback & Review Removal Requests
Strategic removal of unfair or policy-violating feedback and reviews — professional messaging to buyers, escalation to Amazon support when needed, and compliance-based removal requests to improve seller rating and visibility.
Policy Violation & Account Suspension Defense
Defense against policy violation notices, counterfeit complaints, IP infringement claims, or deactivation threats — with thorough documentation, POA drafting, and escalation support to prevent or reverse account suspensions.
Reimbursement & Case Recovery
Identification and pursuit of missed reimbursements (lost/damaged inventory, incorrect fees, customer claims) — filing accurate cases, providing evidence, and following up until funds are recovered.
Ongoing Case Monitoring & Prevention
Proactive monitoring of Seller Central cases, performance metrics, and policy alerts — with monthly reports, preventive strategies, and seller training to reduce future cases and maintain excellent account health.
Elevate Your Amazon Account Health with Expert Case Management
Partner with us to professionally resolve buyer/seller cases, protect your metrics, recover funds, and prevent account issues — keeping your Amazon business safe and profitable.
Schedule a Case Management Review → Contact Our Team → Submit Your Inquiry →Based in Montclair, CA – Supporting Amazon sellers nationwide.